Approved Removals Companies

Dunbar Removals

The Depository
Gilmerton Estate
North Berwick
East Lothian
EH39 5LQ

Tele: 01620 880 213

Storage Facilities
Home Removals
Office Relocation


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Evelyn Spencer

date: 2017-11-28 10:09:52
I am completely disgusted and angry about how we have been treated by this company. Their organisation skills are completely incompetent. They carried out a survey on Tuesday 14th November for a move on 15th December, and did not say at that time that the date wasn\'t possible for them. I had to chase for the quote 4 days later, then emailed the letter of acceptance to them first thing on Monday 20th November. When I hadn\'t had an acknowledgement of this by the Wednesday, I phoned only to be told I would get a call back. When that hadn\'t happened by Friday 24th November, I phoned again to be told they were now booked up for our moving date and couldn\'t do it. If this couldn\'t be done we should have been that when the survey was done. After being promised another call back at the weekend which didn\'t happen then again yesterday, I\'ve just had an email this morning to say they can\'t do the move.

We chose this company over other cheaper quotes as we thought it was reputable and well known locally - how wrong was that. They have left us with just over 2 weeks to find another company to do the removal now.

This is an appalling way to treat customers so I would not recommend them to anybody.


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